Call Center Agent Job Description Template
Our company is looking for a Call Center Agent to join our team.
Responsibilities:
- Most of the day will be providing assistants through the phones, webchats or through email;
- Execute Inbound/Outbound calls, texts and chat while maintaining compliance;
- Creatively handle objections and qualify customers for sales appointments;
- Convert phone conversations to highly qualified appointments through relationship building;
- Processes check orders, performs account file maintenance;
- Stay current on all service policies, procedures and training updates;
- Primary Responsibilities;
- Proficient in online map systems;
- Maintain excellent attendance and punctuality;
- Ability to navigate through multiple screens;
- Check eligibility for potential passengers and provide general information on services;
- Provide information about credit union products, services, accounts and rate information, balance inquiries, loan questions etc;
- Be dependable, courteous, and like helping others;
- Enter trip requests with accuracy;
- Provide exceptional quality of service and assist all customers.
Requirements:
- Working knowledge of health and welfare and/or defined benefit pension plans a plus;
- Bilingual Spanish (A BIG PLUS);
- Solid experience working in a call center environment;
- Excellent communication skills;
- Must have patience and understanding and enjoy helping people via phone, email or chat messages;
- Billing inquiries and processing payments, and;
- Troubleshooting basic technical issues they have with their phone, internet or cable services;
- Finding and purchasing Northland products and services,