The Call Center Sales Representative I receives orders, and closes deals of company products or services. Makes and receives calls with the intent of promoting or selling company products or services. Being a Call Center Sales Representative I may respond to customer inquiries by following standard scripts and procedures. Identifies prospects and tracks sales activities in the computer-based systems. In addition, Call Center Sales Representative I selling is the focus of this position. May require an associate’s degree. Typically reports to a supervisor or manager. Being a Call Center Sales Representative I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.
Call Center Sales Representative Job Description Template
Our company is looking for a Call Center Sales Representative to join our team.
Responsibilities:
- Building a positive rapport across a variety of personality types;
- Answering customer requests or inquiries;
- Documenting all customer information, communications and sales in a computer system;
- Identifying and resolving customer issues using problem-solving skills;
- Putting the customer first and remaining polite and professional at all times;
- Continually maintaining a working knowledge of our clients’ products, services and promotions;
- Upselling products and/or services to the customer.
Requirements:
- Strong attention to detail, dependability, and follow through;
- Adaptability and team building;
- Goal setting and time management;
- Decision making;
- Goal oriented with a healthy competitive spirit;
- Flexibility to adapt to changes in a growing organization;
- Confidence and relevant work experience;
- Background and/or drug test may be required;
- Communication and presentation;
- Working knowledge of Windows-based software;
- Self-motivated, positive attitude, and a love for hard work;
- Previous sales experience is a plus;
- Listening, critical thinking and problem solving.