Call Center Sales Representative Job Description

The Call Center Sales Representative I receives orders, and closes deals of company products or services. Makes and receives calls with the intent of promoting or selling company products or services. Being a Call Center Sales Representative I may respond to customer inquiries by following standard scripts and procedures. Identifies prospects and tracks sales activities in the computer-based systems. In addition, Call Center Sales Representative I selling is the focus of this position. May require an associate’s degree. Typically reports to a supervisor or manager. Being a Call Center Sales Representative I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.

Call Center Sales Representative Job Description Template

Our company is looking for a Call Center Sales Representative to join our team.


  • Building a positive rapport across a variety of personality types;
  • Answering customer requests or inquiries;
  • Documenting all customer information, communications and sales in a computer system;
  • Identifying and resolving customer issues using problem-solving skills;
  • Putting the customer first and remaining polite and professional at all times;
  • Continually maintaining a working knowledge of our clients’ products, services and promotions;
  • Upselling products and/or services to the customer.


  • Strong attention to detail, dependability, and follow through;
  • Adaptability and team building;
  • Goal setting and time management;
  • Decision making;
  • Goal oriented with a healthy competitive spirit;
  • Flexibility to adapt to changes in a growing organization;
  • Confidence and relevant work experience;
  • Background and/or drug test may be required;
  • Communication and presentation;
  • Working knowledge of Windows-based software;
  • Self-motivated, positive attitude, and a love for hard work;
  • Previous sales experience is a plus;
  • Listening, critical thinking and problem solving.