Contact Center Representative Job Description Template
Our company is looking for a Contact Center Representative to join our team.
Responsibilities:
- Assists with mail sorting and distribution;
- Maintain average call time as defined by contact center guidelines;
- Maintain knowledge of and utilize scheduling downtime procedure;
- To support risk and quality management by proactively communicating identified risks to supervisor in order to minimize risk when possible;
- Assists with department projects as needed;
- Participate in Agency efforts to achieve established goals for productivity and quality metrics;
- Other duties and responsibilities as assigned;
- Provide quality, efficient and non-judgmental telephone customer service to internal and external customers;
- Participate in Agency efforts to achieve established revenue cycle goals.
Requirements:
- Ability to manage details, handle a variety of tasks simultaneously and work under pressure;
- Minimum Education;
- Previous call center experience and/or customer service experience preferred;
- Medical insurance experience preferred;
- Ability to effectively use organization’s computer systems;
- Ability to manage stress with multiple competing priorities while maintaining a positive attitude and affect;
- Must be pleasant, courteous and helpful;
- High School Diploma or equivalent. Some college or vocational school preferred;
- Ability to work effectively as a team member;
- Affiliate Knowledge: Understands the mission and structure of the affiliate and exhibits agency’s core values;
- Minimum Work Experience;
- Be discrete and safe guard confidential information;
- Adherence to assigned schedule with minimal call-offs and/or tardiness;
- Possess a sincere interest in helping others;
- Goal oriented.