The Call Center Representative I -Outbound promotes and sells products and services of company. Initiates calls to current and/or potential clients by following standard scripts and procedures. Being a Call Center Representative I -Outbound may require an associate’s degree. Documents and tracks orders and service feedback using a computer system. In addition, Call Center Representative I -Outbound typically reports to a supervisor. Being a Call Center Representative I -Outbound possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.
Outbound Call Center Representative Job Description Template
Our company is looking for a Outbound Call Center Representative to join our team.
Responsibilities:
- Make outbound scripted calls to customers who have had recalls on their vehicles and customer follow up calls – no cold calling;
- Met and exceed daily goals and call volume – Successful candidates will be rewarded with reduced work hours;
- Log customer information and purify the customer database.
Requirements:
- Strong written and verbal communication;
- Confident and self-motivated personality;
- Must be energetic and enthusiastic;
- Must be process-driven, coachable and trainable;
- Strong upselling skills.