Application Support Specialist

Application Support Specialist Job Description Template

Our company is looking for a Application Support Specialist to join our team.

Responsibilities:

  • Assist and execute application upgrades, fixes, Windows configuration;
  • Maintain and administer a suite of business applications and associated systems;
  • Participate in on-call rotation for after-hour break/fix support;
  • Monitor, track and report on performance and capacity; will engage in capacity planning;
  • Technical support of applications including break/fix, minor enhancements through ITSM suite, ad-hoc projects;
  • Provide application support via phone, in person and through written communications;
  • Coordinate and communicate with business users on issues, maintenance and upgrades;
  • Ensure that applications and supporting systems are current versioned and fully patched in accordance with Company‚Äôs patch management policy;
  • Use critical thinking and problem solving skills to provide creative solutions to issues at hand;
  • Provide a patient and friendly demeanor while assisting applicants;
  • Assist applicants with technical issues relating to their application and applying for jobs;
  • Take like live applicant calls and respond to applicant emails;
  • Improve and document the technical processes around application support;
  • Consult top-tier financial institutions with technical guidance on various banking systems to better understand daily functionality and performance;
  • Engage with third-party software vendors to ensure issues are being worked on and resolved.

Requirements:

  • Multi-Tasking and time management Skills;
  • Ability to set expectations and communicate goals and objectives with applicants and teammates;
  • Ability to successfully communicate and coordinate with people in other teams;
  • Excellent written and verbal communication skills;
  • 3+ years of experience in the financial services or related industry with a client service background;
  • Ability to analyze information and make sound recommendations;
  • Strong information-gathering and troubleshooting skills;
  • Ability to adjust to changing priorities;
  • Ability to communicate with others in a concise, productive and professional manner – both verbally and in writing;
  • Website debugging experience preferred;
  • Must be highly organized, possess strong attention to detail and demonstrate the ability to work under pressure;
  • Must demonstrate professionalism and diplomacy and be able to work with a variety of personalities;
  • Demonstrated ability dealing with escalated customer issues;
  • Bachelor’s Degree or equivalent work experience preferred.