Application Support Specialist Job Description Template
Our company is looking for a Application Support Specialist to join our team.
Responsibilities:
- Assist and execute application upgrades, fixes, Windows configuration;
- Maintain and administer a suite of business applications and associated systems;
- Participate in on-call rotation for after-hour break/fix support;
- Monitor, track and report on performance and capacity; will engage in capacity planning;
- Technical support of applications including break/fix, minor enhancements through ITSM suite, ad-hoc projects;
- Provide application support via phone, in person and through written communications;
- Coordinate and communicate with business users on issues, maintenance and upgrades;
- Ensure that applications and supporting systems are current versioned and fully patched in accordance with Company’s patch management policy;
- Use critical thinking and problem solving skills to provide creative solutions to issues at hand;
- Provide a patient and friendly demeanor while assisting applicants;
- Assist applicants with technical issues relating to their application and applying for jobs;
- Take like live applicant calls and respond to applicant emails;
- Improve and document the technical processes around application support;
- Consult top-tier financial institutions with technical guidance on various banking systems to better understand daily functionality and performance;
- Engage with third-party software vendors to ensure issues are being worked on and resolved.
Requirements:
- Multi-Tasking and time management Skills;
- Ability to set expectations and communicate goals and objectives with applicants and teammates;
- Ability to successfully communicate and coordinate with people in other teams;
- Excellent written and verbal communication skills;
- 3+ years of experience in the financial services or related industry with a client service background;
- Ability to analyze information and make sound recommendations;
- Strong information-gathering and troubleshooting skills;
- Ability to adjust to changing priorities;
- Ability to communicate with others in a concise, productive and professional manner – both verbally and in writing;
- Website debugging experience preferred;
- Must be highly organized, possess strong attention to detail and demonstrate the ability to work under pressure;
- Must demonstrate professionalism and diplomacy and be able to work with a variety of personalities;
- Demonstrated ability dealing with escalated customer issues;
- Bachelor’s Degree or equivalent work experience preferred.