Application Support Job Description Template
Our company is looking for a Application Support to join our team.
Responsibilities:
- Actively watching/reacting to alerts from the platform s monitoring systems;
- Engaging with clients on reported issues through the hotlines, emails and phone;
- Provides accurate problem identification, ticket documentation and customer/vendor dialogue;
- Provides activity, progress and status reports to management and keeps management posted of any critical issues;
- Oversee small-to medium-scale projects and delivers presentations with minimal supervision;
- Identifying inefficient support tasks and implementing alternative methods;
- Working closely with key members of the Business and Development on performance analysis of various trading and pricing flows.
Requirements:
- Strong communication skills, with the ability to communicate with both external and internal end users;
- Familiarity of financial products (Equities, FX, Fixed Income, Listed Derivatives);
- Ability to forge strong relationships with key stake holders across both the Business and IT orgs;
- Basic database understanding of Sybase and Oracle;
- Strong interpersonal skills, including verbal, written, and listening skills with the ability to influence and lead others;
- Experience using scheduler software such as Control-M, CA-7 and/or Netbatch;
- Experience in UNIX operating system functionality. UNIX administrative skills a plus;
- Knowledge in HP-Service Manager (or similar incident ticketing tools such as ServiceNow);
- Hands on in awk and sed language;
- Knowledge in IPC (Inter-Process Communication);
- Experience with databases, Oracle, Informatica, SQL is a must;
- Ability to communicate with technical and non-technical customers;
- Ability to interact with individuals on all organizational levels;
- Knowledge of RDMS (like Oracle SQL);
- Excellent analytical skills.