Associate, Applications Support Job Description

Associate, Applications Support Job Description Template

Our company is looking for a Associate, Applications Support to join our team.

Responsibilities:

  • Provides accurate problem identification, ticket documentation and customer/vendor dialogue;
  • Provides activity, progress and status reports to management and keeps management posted of any critical issues;
  • Oversee small-to medium-scale projects and delivers presentations with minimal supervision;
  • Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions;
  • Real time application management along with nightly batch application stability;
  • Work with development teams throughout the software life cycle ensuring sustainable software releases;
  • Key contributor during application outages, assessing user and business impact and reporting to senior management via technical bridges.

Requirements:

  • Knowledge of RDMS (like Oracle SQL);
  • ITIL Foundation V3/2011 certified;
  • DevOps certified;
  • Hands on in bash commands and Shell scripting;
  • Experience in Payment processing/Cards industry a plus;
  • Hands on in awk and sed language;
  • Knowledge in IPC (Inter-Process Communication);
  • Knowledge in HP-Service Manager (or similar incident ticketing tools such as ServiceNow);
  • C/C++ and command macros.