Associate Customer Success Manager

Associate Customer Success Manager Job Description Template

Our company is looking for a Associate Customer Success Manager to join our team.

Responsibilities:

  • Develop and maintain long-term relationships with stakeholders in your account portfolio;
  • Manage the customer life cycle including contract renewal;
  • Manage customer feedback and product needs by providing feature requests to internal partner teams;
  • Facilitate discussion around new products to drive expansion opportunities;
  • Work cross-functionally to resolve customer business issues and work towards their stated goals.

Requirements:

  • Less than 20% travel;
  • Bachelor’s degree (major or concentration in a healthcare related discipline is a plus);
  • Strong phone and interpersonal communication skills (verbal and written) as well as organizational skills;
  • 1+ years of experience in a Customer Success/Account Management role;
  • Curiosity to learn about the cloud security and performance industry;
  • Ability to prioritize, multi-task, and perform effectively under pressure;
  • Understanding of application, server, and network security a plus;
  • Bachelor’s Degree required;
  • Experience with account portfolio planning and prioritization, including stellar Salesforce upkeep;
  • Basic understanding of computer networking and “how the internet works”