Associate Customer Success Manager Job Description Template
Our company is looking for a Associate Customer Success Manager to join our team.
Responsibilities:
- Develop and maintain long-term relationships with stakeholders in your account portfolio;
- Manage the customer life cycle including contract renewal;
- Manage customer feedback and product needs by providing feature requests to internal partner teams;
- Facilitate discussion around new products to drive expansion opportunities;
- Work cross-functionally to resolve customer business issues and work towards their stated goals.
Requirements:
- Less than 20% travel;
- Bachelor’s degree (major or concentration in a healthcare related discipline is a plus);
- Strong phone and interpersonal communication skills (verbal and written) as well as organizational skills;
- 1+ years of experience in a Customer Success/Account Management role;
- Curiosity to learn about the cloud security and performance industry;
- Ability to prioritize, multi-task, and perform effectively under pressure;
- Understanding of application, server, and network security a plus;
- Bachelor’s Degree required;
- Experience with account portfolio planning and prioritization, including stellar Salesforce upkeep;
- Basic understanding of computer networking and “how the internet works”