Benefits Customer Service Representative Job Description Template
Our company is looking for a Benefits Customer Service Representative to join our team.
Responsibilities:
- Verifies information on forms submitted by Associates;
- Answers questions and assists associates regarding benefits such as 401k, group insurance, life, and hospitalization;
- Coordinates the transmission of Associate eligibility files to insurance companies;
- May perform routine aspects of benefit accounting and reconciliation;
- Miscellaneous duties as assigned;
- Responds to benefit inquiries from Associates and resolves in a timely manner;
- Explains and interprets company insurance program to Associates and dependents;
- May correspond with or telephone physicians, hospital’s TPAs, and/or Associates regarding claims;
- Files records of claims and processes benefit cancellation.
Requirements:
- Ability to type 30 words a minute;
- Must have excellent attendance and be punctual to work;
- Ability to understand and follow oral and written instructions;
- High School degree required, Associate or Bachelor’s degree preferred;
- Ability to work autonomously in a self-paced, self-motivated team environment;
- High level attention to detail, multi-tasking, and ability to organize work;
- Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem solving skills.