Benefits Representative Job Description Template
Our company is looking for a Benefits Representative to join our team.
Responsibilities:
- Document and update customer records based on interactions;
- Develop and maintain a knowledge base of the evolving products and services;
- Handle customer inquiries and complaints;
- Troubleshoot and resolve product issues and concerns;
- Provide information about the products and services;
- Must have a laptop and reliable transportation;
- Assisting and advising clients on the workings of different benefit packages;
- Contacting members by phone and setting appointments to deliver benefits;
- Must pass background check ( No Felonies);
- Flexible hours and residual income;
- Working efficiently individually or in a team setting.
Requirements:
- Flexible hours;
- Excellent written and verbal communication skills;
- Positive and professional demeanor;
- Fluent in English;
- Ability to build rapport with clients;
- Reliable form of transportation;
- Able to pass state required background check;
- Previous experience in customer service, sales, or other related fields;
- Ability to prioritize and multitask.