Bilingual Customer Service Job Description Template
Our company is looking for a Bilingual Customer Service to join our team.
Responsibilities:
- Addresses customer needs: complex benefit questions, resolving issues, and educating members;
- Escalate unresolved and pending customer grievances;
- Record details of inquiries, comments or complaints, transactions or interactions;
- High volume inbound phone calls.
Requirements:
- Call center customer service experience;
- High school diploma or equivalent;
- Bilingual fluency on English and Spanish is essential.