Call Center Customer Service Representative

Call Center Customer Service Representative Job Description Template

Our company is looking for a Call Center Customer Service Representative to join our team.

Responsibilities:

  • Effectively manage multiple projects and assignments through completion;
  • Act as a customer liaison by providing exceptional professional level customer service;
  • Manage the integrity and accuracy of the database;
  • Answer incoming customer and sales representative inquires in an accurate, efficient and courteous manner;
  • Maintain and build relationships with key customers;
  • Work in a team environment to exceed client expectations;
  • Manage and resolve general customer service issues;
  • Maintain a high level of product knowledge;
  • Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concerns;
  • Answer inbound calls from members and assist them with their inquiries;
  • Ensure customer satisfaction and provide professional customer support;
  • Maintaining a positive and professional attitude toward customers at all times;
  • Call members to schedule in home visits with a Physician or a Nurse Practitioner;
  • Answering inbound calls from premier trucking company clients across the U.S. and Canada;
  • Communicating and coordinating with colleagues as necessary.

Requirements:

  • Friendly, helpful demeanor with a customer-service attitude;
  • Excellent written and verbal communication skills;
  • Prior call center experience needed;
  • Customer service in health care is a plus;
  • Data entry experience and ability to put information into Microsoft Excel;
  • Must be flexible to work assigned schedule;
  • Ability to type a minimum of 30 wpm;
  • 6 months prior call center experience;
  • 1+ years of call center and / or sales experience OR 1+ years of experience working in a call center environment;
  • Tech savvy and computer literate;
  • Experience working with Medicaid or Medicare;
  • Bilingual in Spanish;
  • Ability to pay attention to detail;
  • Familiarity with computers and typing;
  • Experience working in a metric-driven work environment.