Call Center Customer Service Representative Job Description

Call Center Customer Service Representative Job Description Template

Our company is looking for a Call Center Customer Service Representative to join our team.

Effectively manage multiple projects and assignments through completion;
Act as a customer liaison by providing exceptional professional level customer service;
Manage the integrity and accuracy of the database;
Answer incoming customer and sales representative inquires in an accurate, efficient and courteous manner;
Maintain and build relationships with key customers;
Work in a team environment to exceed client expectations;
Manage and resolve general customer service issues;
Maintain a high level of product knowledge;
Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concerns;
Answer inbound calls from members and assist them with their inquiries;
Ensure customer satisfaction and provide professional customer support;
Maintaining a positive and professional attitude toward customers at all times;
Call members to schedule in home visits with a Physician or a Nurse Practitioner;
Answering inbound calls from premier trucking company clients across the U.S. and Canada;
Communicating and coordinating with colleagues as necessary.

Friendly, helpful demeanor with a customer-service attitude;
Excellent written and verbal communication skills;
Prior call center experience needed;
Customer service in health care is a plus;
Data entry experience and ability to put information into Microsoft Excel;
Must be flexible to work assigned schedule;
Ability to type a minimum of 30 wpm;
6 months prior call center experience;
1+ years of call center and / or sales experience OR 1+ years of experience working in a call center environment;
Tech savvy and computer literate;
Experience working with Medicaid or Medicare;
Bilingual in Spanish;
Ability to pay attention to detail;
Familiarity with computers and typing;
Experience working in a metric-driven work environment.