Call Center Specialist

Call Center Specialist Job Description Template

Our company is looking for a Call Center Specialist to join our team.

Responsibilities:

  • Learn about organization’s products and services, and keep up-to-date with any changes to them;
  • Obtain necessary patient information to provide excellent customer service;
  • Working independently with little to no supervision on goal oriented projects and tasks;
  • Educate customers about what the company has to offer, increasing public awareness of various services;
  • Use problem-solving skills to handle difficult or irate clients in a professional manner;
  • Convey customers’ feedback and suggestions to the supervisor in order to offer services that exceed customer expectations;
  • Answer telephone calls and emails, and record orders with 100% accuracy;
  • Communicate with patients/medical professionals regarding order status and possible information needed to resolve coverage issues;
  • Take immediate measures to resolve customers’ problems, keeping company policies in view;
  • Strong Customer Service / Call center / Data Entry Position;
  • Suggest alternatives to resolve customers’ complaints on priority basis.

Requirements:

  • Microsoft Office Programs – Advanced;
  • QuickBooks preferred but not required;
  • Strong communication skills;
  • Accounts Payable/Receivable preferred but not required;
  • Typing and data entry proficiency;
  • Strong organizational skills to balance multiple duties and assignments in a fast-paced work environment;
  • High school graduate or equivalent;
  • Excellent communication (written and oral) and interpersonal skills;
  • High level proficiency in Microsoft Office Suite (word, excel, outlook);
  • One year of EPIC & Cadence experience, or equivalent system;
  • Able to work a flexible work schedule including night, weekends and holidays;
  • 2+ years experience in marketing analysis, revenue management, campaign management or experience in a similar field.