Call Center Specialist Job Description Template
Our company is looking for a Call Center Specialist to join our team.
Responsibilities:
- Learn about organization’s products and services, and keep up-to-date with any changes to them;
- Obtain necessary patient information to provide excellent customer service;
- Working independently with little to no supervision on goal oriented projects and tasks;
- Educate customers about what the company has to offer, increasing public awareness of various services;
- Use problem-solving skills to handle difficult or irate clients in a professional manner;
- Convey customers’ feedback and suggestions to the supervisor in order to offer services that exceed customer expectations;
- Answer telephone calls and emails, and record orders with 100% accuracy;
- Communicate with patients/medical professionals regarding order status and possible information needed to resolve coverage issues;
- Take immediate measures to resolve customers’ problems, keeping company policies in view;
- Strong Customer Service / Call center / Data Entry Position;
- Suggest alternatives to resolve customers’ complaints on priority basis.
Requirements:
- Microsoft Office Programs – Advanced;
- QuickBooks preferred but not required;
- Strong communication skills;
- Accounts Payable/Receivable preferred but not required;
- Typing and data entry proficiency;
- Strong organizational skills to balance multiple duties and assignments in a fast-paced work environment;
- High school graduate or equivalent;
- Excellent communication (written and oral) and interpersonal skills;
- High level proficiency in Microsoft Office Suite (word, excel, outlook);
- One year of EPIC & Cadence experience, or equivalent system;
- Able to work a flexible work schedule including night, weekends and holidays;
- 2+ years experience in marketing analysis, revenue management, campaign management or experience in a similar field.