Call Center Job Description

Call Center Job Description Template

Our company is looking for a Call Center to join our team.


  • Attend weekly coaching sessions with Academy Supervisor/OM;
  • Provide performance based behavioral coaching to new hires;
  • Attend weekly Academy staff meetings;
  • Communicate and share best practices with team and peers across sites;
  • Attend coaching calibrations;
  • Working in a Team and Goal Driven Environment;
  • Documentation of activity;
  • Provide immediate support to new hires that need assistance while answering calls;
  • Provide daily compliance check in the Academy;
  • Outgoing calling and emailing (NO COLD CALLING);
  • Prepare Academy for upcoming classes;
  • Foster an open and trusting work environment;
  • Customer service for incoming calls and emails;
  • Need to work daily with MS Office;
  • Take calls as needed to support business needs.


  • Must be in compliance with department metrics;
  • Experience in a related environment (i.e. office, administrative, clerical, etc.) using phones and computers as the primary job tools;
  • Knowledge of HMO/PPO/Medicare Plans/benefits and medical terminology;
  • Technical Degree or higher completed;
  • Familiarity with computer and Windows PC applications;
  • Experience: On-the-job training;
  • Management experience;
  • 1+ year of previous Call Center or Customer Service experience;
  • Familiar with proprietary systems;
  • Must be able to multi-task;
  • Explain and walk customer through the process smoothly;
  • Professional communication with clients and customers;
  • Multitasking and ability to learn new skills;
  • Computer savvy and technology competence;
  • Must be Sales-Minded.