Call Center Job Description Template
Our company is looking for a Call Center to join our team.
Responsibilities:
- Attend weekly coaching sessions with Academy Supervisor/OM;
- Provide performance based behavioral coaching to new hires;
- Attend weekly Academy staff meetings;
- Communicate and share best practices with team and peers across sites;
- Attend coaching calibrations;
- Working in a Team and Goal Driven Environment;
- Documentation of activity;
- Provide immediate support to new hires that need assistance while answering calls;
- Provide daily compliance check in the Academy;
- Outgoing calling and emailing (NO COLD CALLING);
- Prepare Academy for upcoming classes;
- Foster an open and trusting work environment;
- Customer service for incoming calls and emails;
- Need to work daily with MS Office;
- Take calls as needed to support business needs.
Requirements:
- Must be in compliance with department metrics;
- Experience in a related environment (i.e. office, administrative, clerical, etc.) using phones and computers as the primary job tools;
- Knowledge of HMO/PPO/Medicare Plans/benefits and medical terminology;
- Technical Degree or higher completed;
- Familiarity with computer and Windows PC applications;
- Experience: On-the-job training;
- Management experience;
- 1+ year of previous Call Center or Customer Service experience;
- Familiar with proprietary systems;
- Must be able to multi-task;
- Explain and walk customer through the process smoothly;
- Professional communication with clients and customers;
- Multitasking and ability to learn new skills;
- Computer savvy and technology competence;
- Must be Sales-Minded.