Claims Manager Job Description

Claims Manager is responsible for managing the insurance claims department composed of Examiners and Adjusters. Operates of one or more claims processing units, including the timely and proper disposition of claims in accordance with coverage amounts. Being a Claims Manager oversees insurance claims for personal, property, or casualty loss based on coverage, appraisal, and verifiable damage. Ensures complete and sound claim settlements, legal reviews and investigations in accordance with company policies and procedures. Additionally, Claims Manager requires a bachelor’s degree. Typically reports to top management. The Claims Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Claims Manager typically requires 3+ years of managerial experience.

Claims Manager Job Description Template

Our company is looking for a Claims Manager to join our team.

Responsibilities:

  • Knowledgeable about Uninsured and Underinsured motorist claims;
  • Monitor and control the Company’s loss expenses;
  • Evaluate and maintain the Company’s DRP and its facilities;
  • Knowledgeable in KBB, Audatex, CCC valuations;
  • Knowledgeable in 1st and 3rd party Property Damage claims;
  • Other duties as assigned;
  • Knowledgeable of all aspects of personal lines;
  • Handle 3rd Party Bodily Claims and Litigation;
  • Identify areas of improvement within the department to operate more efficiently;
  • Maintain acceptable service standards within the claims department;
  • 7+ years of experience including Management and Supervisory;
  • Team Meetings;
  • Coordinate with IT, Clinical & Workforce Management to resolve performance issues;
  • Supervisor 1:1s;
  • Production / Turnaround Time Monitoring.

Requirements:

  • Identify areas of improvement within the department to operate more efficiently;
  • Maintain acceptable service standards within the claims department;
  • Knowledgeable in 1st and 3rd party Property Damage claims;
  • Other duties as assigned;
  • Knowledgeable of all aspects of personal lines;
  • Handle 3rd Party Bodily Claims and Litigation;
  • Monitor and control the Company’s loss expenses;
  • Ability to research, analyze, and make sound recommendations relating to workers’ compensation claims;
  • Must have at least 4-6 years of experience in claims analysis and management or an equivalent combination of training and experience;
  • Proficiency in computer skills including, but not limited to, Word, PowerPoint, Visio;
  • Solves complex, but predictable, problems where solutions are known to exist within core discipline;
  • Exhibit a high degree of professionalism in the production of deliverables and in interactions with fellow employees and contractors;
  • Ability to establish and maintain effective working relationships with those contacted during work;
  • Willing to travel to and from different plant site locations;
  • Ability to communicate clearly and concisely, both orally and in writing.