Client Care Representative Job Description Template
Our company is looking for a Client Care Representative to join our team.
Responsibilities:
- Assist with other administrative duties such as scanning, faxing, emailing, for example;
- Update and maintain client/pet records and files in accordance with hospital legal requirements;
- Accept and implement Quality and Performance Management Coaching / Feedback;
- Educate and advise clients regarding hospital services and practices;
- Utilize multiple systems to access Client information, research issues, educate and solve the Client’s reason for contact;
- Understand and implement new information and procedures efficiently and professionally;
- Prepare and review documents and medical records accurately and completely;
- Verbally de-escalate and handle difficult Client situations;
- Take ownership in assisting, researching, resolving, or escalating Client issues;
- Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all time;
- Process admissions and discharges accurately; schedule follow up appointments as necessary;
- Diligently and accurately document Client records and cases;
- Handle and hold secure confidential and sensitive Client information;
- May be asked to assist with other program support including email, web chat, co-browse, outbound and other support initiatives;
- Process invoices and payments accurately.
Requirements:
- Wired or Wireless Network speed at or above 20 mbps;
- A quiet room with no background noise or possibility of audible interruptions;
- Windows 10 PC with minimum of 4 gigs of Ram and Google Chrome as main browser;
- Dual ear USB Headset with microphone and noise cancelling function.