Client Manager Job Description Template
Our company is looking for a Client Manager to join our team.
Responsibilities:
- Encourage customer feedback and participation through webinars, roadshows and feedback sessions;
- Advance a trusted advisor relationship while driving towards successful delivery and implementation of any new services;
- Engage in day-to-day communications with clients to ensure we are maximizing their experience and success with their Symplicity Systems;
- Develop client case studies, success stories, and references;
- Key escalation point for support and service issues;
- Actively support quick and effective implementation of new Symplicity systems assigned in conjunction with Transition Support Specialists;
- Continue expertise on industry and client best practices and trends;
- Work with the billing team to assist in any issues, invoices, and new sales quotes;
- Lead efforts to identify and turn around at-risk clients;
- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals;
- Assess quality, productivity and performance of all services provided to assigned clients and employees performing such services;
- Ability to make independent choices and implement operating practices for individual customers;
- Monthly/Quarterly Account Performance Review with branch management;
- Set and run weekly client status meetings;
- Quality assurance of client deliverables and activities.
Requirements:
- Ability to develop and grow client relationships;
- In-depth understanding of financial performance;
- Ability to make decisions and conduct courageous conversations;
- Ability to work in a team-oriented management environment while having an entrepreneurial attitude;
- Proven strong service orientation, excellent interpersonal, leadership and organizational skills;
- Previous Customer Service, Account Management, Sales, Facilities Management, Military or Law enforcement experience preferred;
- Experience working with Symplicity’s Accommodate product or in a disability services office;
- Outgoing, high energy, friendly personality;
- Team player, cooperative, flexible;
- Detail oriented; problem solving skills;
- Personal initiative, self-motivated;
- Written and verbal communication skills;
- Strong interest in the Higher Education space;
- Bachelor’s degree;
- Ethical business standards.