Client Success Representative Job Description

The Client Success Representative resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Client Success Representative may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Client Success Representative requires a high school diploma or its equivalent. Typically reports to a manager. Being a Client Success Representative works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Client Success Representative typically requires 0-2 years of related experience.

Client Success Representative Job Description Template

Our company is looking for a Client Success Representative to join our team.

Responsibilities:

  • Discretionary/flexible paid time off policy;
  • Dependent Care FSA;
  • Educate our clients about the magazine itself with a professional and respectful manner;
  • Parental leave;
  • Medical, dental, vision insurance for you and dependents;
  • Annual travel bonus;
  • Matching 401(k) retirement plan.

Requirements:

  • You know how to write effective emails and engage professionally across all channels (phone, video, written);
  • You enjoy and have experience presenting or communicating in a professional environment.