Client Success Specialist Job Description Template
Our company is looking for a Client Success Specialist to join our team.
Responsibilities:
- Responsible for handling escalations via Calls, Emails and Chats;
- Conduct testing of new features and product enhancements ensuring expertise and quality prior to, during and post deployment;
- Perform Troubleshooting and in-depth analysis, including Trend Analysis for issues reported;
- Ensure proper and consistent communication of issue status to the Clients internal and external;
- Responsible for handling and supporting clients via service calls, service chats and service emails;
- Document all client calls, emails, chats and any other communications accurately and within SLA in our CRM system.
Requirements:
- Strong written and verbal communication skills;
- The desire to immediately contribute in a position with substantial growth potential;
- A get things done attitude.