Customer Care Agent Job Description Template
Our company is looking for a Customer Care Agent to join our team.
Responsibilities:
- Build shareholder confidence with each interaction;
- Create brand ambassadors for our client and their clients;
- Serve as a subject matter expert in areas related to shareholder inquiries in order to efficiently resolve shareholder issues;
- Ensure the highest levels of customer service;
- Resolve complex issues related to shareholder’s accounts and transactions.
Requirements:
- Provide superior customer service to a wide variety of customers with a pleasant, patient, and friendly attitude;
- Flexibility in scheduling availability;
- High School Diploma or GED;
- 1-2 years previous experience;
- Confident, friendly phone skills;
- Read and comprehend scripting in a clear manner;
- Strong ability to use technology – dual monitors, navigate multiple screens;
- Strong reading comprehension.