Customer Care Specialist Job Description Template
Our company is looking for a Customer Care Specialist to join our team.
Responsibilities:
- Audits patient charts for coding errors or incomplete information, correct errors and/or notifies medical staff accordingly;
- Maintains the cash fund with record of deposits and withdrawals from the fund;
- Responsible for compiling and generating reports as they relate to customer service;
- Contributes to the development and maintenance of standards, policies and procedures regarding customer service;
- Provide thorough and timely follow up to customers when problems cannot be solved during the initial correspondence;
- Logs all customer information into the computer system and ensures all information is accurate and up to date;
- Review relevant quotes pertaining to the Purchase Order to confirm pricing;
- Responsible for data entry using Microsoft Dynamics AX 2009;
- Processing calls from internal and external customers;
- Work closely with the Finance Department to resolve disputed payments;
- Provides activity/statistical summary reports each week to Customer Service Manager;
- Manages all required paperwork and records and prepares documentation (forms, reports, etc.);
- Respond promptly to customer inquiries;
- Being an engaged customer advocate;
- Continually improve content and scope of the available resources for customer needs including the website, printed materials and boilerplate responses.
Requirements:
- Must be able to exhibit empathy and understanding over the phone and email;
- Ability to communicate clearly and professionally, both verbally and in written correspondence;
- Process Compliance: Follows all documented processes & department policies to provide customer support;
- Strong detail orientation and communication/listening skills;
- Strong attention to detail with a high amount of accuracy;
- High School diploma; Associates degree preferred;
- Ability to analyze and assess customer basic needs, present solutions and add value through delivery of products and services;
- Able to write clearly and succinctly in a variety of settings and styles;
- Motivated, self starter who can work independently and be part of a growing, winning team;
- Detail oriented;
- Must be able to organize and prioritize a large number of tasks at any given time;
- Computer skills, knowledge of Excel and cash handling experience are necessary;
- Must be able to work a flexible schedule (nights and/or weekends);
- Commitment to company values;
- Familiarity with CRM systems or other customer service software a plus.