Customer Care Specialist Job Description

Customer Care Specialist Job Description Template

Our company is looking for a Customer Care Specialist to join our team.

Responsibilities:

  • Audits patient charts for coding errors or incomplete information, correct errors and/or notifies medical staff accordingly;
  • Maintains the cash fund with record of deposits and withdrawals from the fund;
  • Responsible for compiling and generating reports as they relate to customer service;
  • Contributes to the development and maintenance of standards, policies and procedures regarding customer service;
  • Provide thorough and timely follow up to customers when problems cannot be solved during the initial correspondence;
  • Logs all customer information into the computer system and ensures all information is accurate and up to date;
  • Review relevant quotes pertaining to the Purchase Order to confirm pricing;
  • Responsible for data entry using Microsoft Dynamics AX 2009;
  • Processing calls from internal and external customers;
  • Work closely with the Finance Department to resolve disputed payments;
  • Provides activity/statistical summary reports each week to Customer Service Manager;
  • Manages all required paperwork and records and prepares documentation (forms, reports, etc.);
  • Respond promptly to customer inquiries;
  • Being an engaged customer advocate;
  • Continually improve content and scope of the available resources for customer needs including the website, printed materials and boilerplate responses.

Requirements:

  • Must be able to exhibit empathy and understanding over the phone and email;
  • Ability to communicate clearly and professionally, both verbally and in written correspondence;
  • Process Compliance: Follows all documented processes & department policies to provide customer support;
  • Strong detail orientation and communication/listening skills;
  • Strong attention to detail with a high amount of accuracy;
  • High School diploma; Associates degree preferred;
  • Ability to analyze and assess customer basic needs, present solutions and add value through delivery of products and services;
  • Able to write clearly and succinctly in a variety of settings and styles;
  • Motivated, self starter who can work independently and be part of a growing, winning team;
  • Detail oriented;
  • Must be able to organize and prioritize a large number of tasks at any given time;
  • Computer skills, knowledge of Excel and cash handling experience are necessary;
  • Must be able to work a flexible schedule (nights and/or weekends);
  • Commitment to company values;
  • Familiarity with CRM systems or other customer service software a plus.