Customer Experience Associate II Job Description Template
Our company is looking for a Customer Experience Associate II to join our team.
Responsibilities:
- Provides clear, complete, accurate and objective information based on full understanding of program requirements;
- Informs customers about services available and assesses customer needs;
- Respond to telephone inquiries and complaints in a call center environment using standard scripts and procedures;
- Builds relationships with the community, and advocacy groups;
- Conducts presentations at Community Based Organizations, community events and home visits with some evening and some weekend events.
Requirements:
- Entry Level Customer Service;
- Benefits Included;
- Full Time;
- Bilingual capabilities a plus;
- Excellent verbal, written, and interpersonal skills;
- Ability to maintain strict confidentiality;
- Ability to apply logical reasoning in order to make timely, effective decisions;
- Ability to maintain self-control under stressful situations;
- Capable of working independently;
- Ability to handle multiple tasks and meet deadlines; flexibility under pressure;
- Ability to work with people of diverse backgrounds;
- Demonstrated data entry accuracy and ability to enter data from scanned images;
- Ability to establish and maintain effective working relationships with beneficiaries, co-workers and the community;
- Ability to interpret and apply program policies and procedures as appropriate;
- Ability to evaluate information received from or about beneficiaries for accuracy and completeness.