Customer Experience Associate II Job Description

Customer Experience Associate II Job Description Template

Our company is looking for a Customer Experience Associate II to join our team.

Responsibilities:

  • Provides clear, complete, accurate and objective information based on full understanding of program requirements;
  • Informs customers about services available and assesses customer needs;
  • Respond to telephone inquiries and complaints in a call center environment using standard scripts and procedures;
  • Builds relationships with the community, and advocacy groups;
  • Conducts presentations at Community Based Organizations, community events and home visits with some evening and some weekend events.

Requirements:

  • Entry Level Customer Service;
  • Benefits Included;
  • Full Time;
  • Bilingual capabilities a plus;
  • Excellent verbal, written, and interpersonal skills;
  • Ability to maintain strict confidentiality;
  • Ability to apply logical reasoning in order to make timely, effective decisions;
  • Ability to maintain self-control under stressful situations;
  • Capable of working independently;
  • Ability to handle multiple tasks and meet deadlines; flexibility under pressure;
  • Ability to work with people of diverse backgrounds;
  • Demonstrated data entry accuracy and ability to enter data from scanned images;
  • Ability to establish and maintain effective working relationships with beneficiaries, co-workers and the community;
  • Ability to interpret and apply program policies and procedures as appropriate;
  • Ability to evaluate information received from or about beneficiaries for accuracy and completeness.