Customer Service Associate Job Description Template
Our company is looking for a Customer Service Associate to join our team.
Responsibilities:
- Assist with receiving the truck, pricing items, merchandising product, and recovering the store;
- Approve refunds for other Associates up to a specified dollar amount;
- Frequently multi-tasks while maintaining extreme attention to detail and high quality control;
- Perform other tasks assigned while working in a fast paced environment;
- Answer incoming telephone calls from Customer Care associates on a daily basis and maintain metrics as assigned;
- Investigate and report pharmacy errors;
- Work a flexible schedule – shifts will possibly start and end outside of normal business hours including weekends;
- Customer-centric and commitment to quality;
- Work autonomously and proactively identify areas in need of improvement;
- Able to calculate yardage and pricing by following formulas established;
- Retain Dow Jones customers and increase customer loyalty while projecting a professional, efficient and positive approach;
- Order processing;
- Assists with setup and maintenance of customer information, requests, and requirements within company databases;
- Entering data into the RXconnect Software;
- Key member of team tasked with identifying, evaluating, creating/amending and executing process improvement and compliance initiatives.
Requirements:
- Ability to push and pull up to 35 pounds;
- Ability to work in a constant state of alertness and safe manner;
- Ability to see, hear, and speak regularly;
- Car required with willingness to travel to surrounding counties;
- Must be an energetic self-starter who is driven to succeed;
- Good communication and people skills;
- Must be able to achieve multiple tasks simultaneously, and have strong problem solving and organizational skills;
- Conduct quality checks of picked glassware orders in the warehouse;
- Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner;
- Extremely detail oriented;
- Identify and assess customers’ needs to achieve satisfaction;
- Experience with Microsoft Office;
- Experience working in a Customer Service related field or call center environment, a plus;
- Solution-focused; able to identify the most expeditious approach to solving a given problem;
- Superior verbal and written communication skills with the ability to quickly establish trust and reliability over the phone.