Customer Service Representative II responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. Being a Customer Service Representative II analyze a customer’s service needs and refer to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Additionally, Customer Service Representative II requires a high school diploma or its equivalent. Typically reports to Customer Service Manager. The Customer Service Representative II gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Customer Service Representative II typically requires 1-3 years of related experience.
Customer Service Representative II Job Description Template
Our company is looking for a Customer Service Representative II to join our team.
Responsibilities:
- Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns;
- Process work flow documents, which include, income, identity and other eligibility verification documents;
- Perform order entry at both sales invoicing level and request for products from supply plants;
- Manage medium to large residential dealer accounts;
- Monitor completion of daily customer LTL shipments including UPS.but not limited to;
- Assists architects as required;
- Provide technical assistance for dealers;
- Notify customers of potential backorders, credit issues, order availability and any other information regarding orders;
- Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately;
- Other duties as assigned;
- Regular attendance and compliance within the schedule assigned;
- Agent may be requested to visit onsite property for resolution.
Requirements:
- Process work flow documents, which include, income, identity and other eligibility verification documents;
- Data entry / computer skills – ability to navigate multiple systems;
- High School Diploma or GED;
- Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns;
- 2+ years of call center & data entry experience;
- 2+ years of Customer Service experience;
- Computer proficiency;
- Attention to detail;
- Enthusiastic personality;
- Self-starter;
- Our culture prepares you for a lifetime of learning and professional development;
- We provide an opportunity to build a successful and rewarding career in a variety of functional business areas;
- We are committed to developing and implementing innovative projects that increase energy efficiency and save clients money;
- We foster individual talents and abilities while promoting the value of teamwork.