Customer Service Representative II

Customer Service Representative II responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. Being a Customer Service Representative II analyze a customer’s service needs and refer to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Additionally, Customer Service Representative II requires a high school diploma or its equivalent. Typically reports to Customer Service Manager. The Customer Service Representative II gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Customer Service Representative II typically requires 1-3 years of related experience.

Customer Service Representative II Job Description Template

Our company is looking for a Customer Service Representative II to join our team.

Responsibilities:

  • Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns;
  • Process work flow documents, which include, income, identity and other eligibility verification documents;
  • Perform order entry at both sales invoicing level and request for products from supply plants;
  • Manage medium to large residential dealer accounts;
  • Monitor completion of daily customer LTL shipments including UPS.but not limited to;
  • Assists architects as required;
  • Provide technical assistance for dealers;
  • Notify customers of potential backorders, credit issues, order availability and any other information regarding orders;
  • Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately;
  • Other duties as assigned;
  • Regular attendance and compliance within the schedule assigned;
  • Agent may be requested to visit onsite property for resolution.

Requirements:

  • Process work flow documents, which include, income, identity and other eligibility verification documents;
  • Data entry / computer skills – ability to navigate multiple systems;
  • High School Diploma or GED;
  • Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns;
  • 2+ years of call center & data entry experience;
  • 2+ years of Customer Service experience;
  • Computer proficiency;
  • Attention to detail;
  • Enthusiastic personality;
  • Self-starter;
  • Our culture prepares you for a lifetime of learning and professional development;
  • We provide an opportunity to build a successful and rewarding career in a variety of functional business areas;
  • We are committed to developing and implementing innovative projects that increase energy efficiency and save clients money;
  • We foster individual talents and abilities while promoting the value of teamwork.