Customer Service Representative

Customer Service Representatives Customer service representatives interact with customers to handle complaints, process orders, and answer questions.

Customer Service Representative Job Description Template

Our company is looking for a Customer Service Representative to join our team.

Responsibilities:

  • Provides a positive customer experience while developing and maintaining strong customer relationships;
  • Empathize with and prioritize customer needs;
  • Professionally respond to all clients and/or vendors and escalate issues, complaints or service disruptions according to procedures,
  • Greet event attendees in a timely and positive manner – create a positive experience for the attendee;
  • Managing several customer accounts per month;
  • Assist customers on finding the right products for their needs. Process special order requests if we don’t carry needed products in stock;
  • Work closely with customers (Internal and External) to resolves customer requests, questions and complaints;
  • Follow up with customers regarding orders or repairs;
  • Refer unresolved customer grievances to designated departments for further investigation;
  • Effectively complete the application process, UCC process and customer correspondence; accept additional administrative duties;
  • Communicate effectively using various communication methods such as phone, email, IM, etc;
  • Attend ongoing training sessions to stay up-to-date on product knowledge;
  • Maintaining FM Audit by adding new accounts and assisting customers with reinstallation when they stop reporting;
  • Manages multiple large projects simultaneously across multiple clients to ensure timely and quality completion of all deliverables;
  • Respond to customer inquiries about products or services.

Requirements:

  • Write in a clear and concise manner;
  • Strong attention to detail skills;
  • Engage in-person and phone conversations with customers, sales reps, and drivers;
  • Ability to multi-task, set priorities and manage time effectively;
  • Experience of at least 5 years, furniture preferred;
  • Passion for helping others;
  • Ability and willingness to make key contributions to the growth of the business;
  • Processing customer orders for all customer types;
  • Problem-solving skills, and the ability to think under pressure;
  • Strong interpersonal and communication skills;
  • Must have a positive, “can do” attitude and have a genuine need to help people;
  • Ability to perform at a high level in a fast-paced environment;
  • Goal oriented with a healthy competitive spirit;
  • Ability to communicate clearly and collaborate effectively;
  • Type a minimum of 45 words per minute.