Customer Service Representative Job Description

Customer Service Representative Job Description Template

Our company is looking for a Customer Service Representative to join our team.

Responsibilities:

• Provides a positive customer experience while developing and maintaining strong customer relationships;
• Empathize with and prioritize customer needs;
• Professionally respond to all clients and/or vendors and escalate issues, complaints or service disruptions according to procedures,
• Greet event attendees in a timely and positive manner – create a positive experience for the attendee;
• Managing several customer accounts per month;
• Assist customers on finding the right products for their needs. Process special order requests if we don’t carry needed products in stock;
• Work closely with customers (Internal and External) to resolves customer requests, questions and complaints;
• Follow up with customers regarding orders or repairs;
• Refer unresolved customer grievances to designated departments for further investigation;
• Effectively complete the application process, UCC process and customer correspondence; accept additional administrative duties;
• Communicate effectively using various communication methods such as phone, email, IM, etc;
• Attend ongoing training sessions to stay up-to-date on product knowledge;
• Maintaining FM Audit by adding new accounts and assisting customers with reinstallation when they stop reporting;
• Manages multiple large projects simultaneously across multiple clients to ensure timely and quality completion of all deliverables;
• Respond to customer inquiries about products or services.

Requirements:

• Write in a clear and concise manner;
• Strong attention to detail skills;
• Engage in-person and phone conversations with customers, sales reps, and drivers;
• Ability to multi-task, set priorities and manage time effectively;
• Experience of at least 5 years, furniture preferred;
• Passion for helping others;
• Ability and willingness to make key contributions to the growth of the business;
• Processing customer orders for all customer types;
• Problem-solving skills, and the ability to think under pressure;
• Strong interpersonal and communication skills;
• Must have a positive, “can do” attitude and have a genuine need to help people;
• Ability to perform at a high level in a fast-paced environment;
• Goal oriented with a healthy competitive spirit;
• Ability to communicate clearly and collaborate effectively;
• Type a minimum of 45 words per minute.