Customer Service Specialist Job Description

Customer Service Specialist Job Description Template

Our company is looking for a Customer Service Specialist to join our team.

Responsibilities:

  • Ensure Front of Store cleanliness and merchandising standard execution;
  • Maintain professional communication with customers and peers while using cross-functional company resources and tools;
  • Creating a positive customer service experience by listening to and identifying customer needs;
  • Use systems to discern and resolve potentially fraudulent orders;
  • Handle calls from customers who have a Hertz car who want to either extend or their rental or change the return time/location;
  • Research and resolve all service requests;
  • Records each call by accurately documenting status and comments in the appropriate database or platform;
  • Takes incoming telephone calls from customers and/or delivers scripted or non-scripted message to customers via telephone during designated hours;
  • Performs other related duties as assigned;
  • Other duties as assigned;
  • Contributes to providing a safe work environment for our employees and customers;
  • Meeting Sales and Service goals may result in monthly incentive;
  • Make a meaningful impact on customers’ lives and take pride in crafting a memorable customer experience;
  • Become an expert on Hungryroot & spread the love to everyone;
  • Be the expert. We provide comprehensive training so that you can answer any questions about our products.

Requirements:

  • Good verbal and written communication skills;
  • Must be able to operate material handling equipment (e.g. hand truck, pallet jack, forklift, etc.);
  • Valid driver’s license;
  • Experience with ERP/Business Software such as SAP;
  • Ability to handle multiple chat sessions at one time;
  • Experience in manufacturing or a technical industry;
  • Knowledge of identification verification process;
  • Manage all customer web and phone inquiries for online and retail stores;
  • Assist with a variety of inquiries related to client orders, product information, and company policies;
  • Able to demonstrate English language proficiency (written and spoken). Second language skills encouraged;
  • Ability to multi-task, set priorities and manage time effectively;
  • Detail oriented and excellent multi-tasking skills;
  • Type 50 wpm (CANDIDATES WILL BE GIVEN A TYPING ASSESSMENT);
  • Basic negotiation skills;
  • Previous customer service and office experience strongly preferred.