Customer Service Specialist Job Description Template
Our company is looking for a Customer Service Specialist to join our team.
Responsibilities:
- Ensure Front of Store cleanliness and merchandising standard execution;
- Maintain professional communication with customers and peers while using cross-functional company resources and tools;
- Creating a positive customer service experience by listening to and identifying customer needs;
- Use systems to discern and resolve potentially fraudulent orders;
- Handle calls from customers who have a Hertz car who want to either extend or their rental or change the return time/location;
- Research and resolve all service requests;
- Records each call by accurately documenting status and comments in the appropriate database or platform;
- Takes incoming telephone calls from customers and/or delivers scripted or non-scripted message to customers via telephone during designated hours;
- Performs other related duties as assigned;
- Other duties as assigned;
- Contributes to providing a safe work environment for our employees and customers;
- Meeting Sales and Service goals may result in monthly incentive;
- Make a meaningful impact on customers’ lives and take pride in crafting a memorable customer experience;
- Become an expert on Hungryroot & spread the love to everyone;
- Be the expert. We provide comprehensive training so that you can answer any questions about our products.
Requirements:
- Good verbal and written communication skills;
- Must be able to operate material handling equipment (e.g. hand truck, pallet jack, forklift, etc.);
- Valid driver’s license;
- Experience with ERP/Business Software such as SAP;
- Ability to handle multiple chat sessions at one time;
- Experience in manufacturing or a technical industry;
- Knowledge of identification verification process;
- Manage all customer web and phone inquiries for online and retail stores;
- Assist with a variety of inquiries related to client orders, product information, and company policies;
- Able to demonstrate English language proficiency (written and spoken). Second language skills encouraged;
- Ability to multi-task, set priorities and manage time effectively;
- Detail oriented and excellent multi-tasking skills;
- Type 50 wpm (CANDIDATES WILL BE GIVEN A TYPING ASSESSMENT);
- Basic negotiation skills;
- Previous customer service and office experience strongly preferred.