Customer Service Job Description

Customer Service Job Description Template

Our company is looking for a Customer Service to join our team.

Responsibilities:

  • Respond to all complaints in a friendly and professional manner;
  • Assist Customers in preparing their orders;
  • Ensure the highest levels of customer service;
  • Data entry;
  • Interacting with customers by phone, email, or in person in order to take orders;
  • Interact with customers to provide information in response to inquiries about products and services via phone and email;
  • Guarantee satisfaction and value for our customers;
  • Assist with administrative duties such as word processing, filing, & copying;
  • Social Media post;
  • Clean work area and maintain a tidy store (it’s a crumby job!);
  • Maintain and coordinate schedules, appointments, and calendars for the beach team;
  • Prepare made-to-order sandwiches;
  • Package products and maintain retail displays;
  • Conduct and record client follow up for specific programs;
  • Ensure that all orders are confirmed daily with vendors and customers.

Requirements:

  • Ability to problem solve quickly concerns customers may have;
  • Friendly attitude even when dealing with disgruntled employees;
  • Friendly, helpful demeanor with a customer-service attitude;
  • Must have been on a job for at least 1+ years;
  • Background in vaping basics;
  • Responsible and proven ability to maintain accurate paperwork and commitments;
  • Desire to Grow;
  • Able to handle a fast paced environment;
  • Communication Skills;
  • Resumes, test scores will be reviewed by our Client and they will determine the interview;
  • Strong organizational skills;
  • E-Verify;
  • Positive communication skills with customers, coworkers and management;
  • Weekend availability required (ABSOLUTE MUST);
  • Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.