Customer Success Strategist Job Description Template
Our company is looking for a Customer Success Strategist to join our team.
Responsibilities:
- Assist in application preparation, assembly, & mailing customers’ immigration applications;
- Support customers in their review to make sure their application is accurate & complete;
- As mentioned above, streamline processes & procedures to eliminate inefficiency & improve effectiveness with our customer success outreach;
- Guide customers through their immigration process via live chat, phone, text, & email;
- Gain & maintain a solid knowledge of the SimpleCitizen’s software while acting as a resource for product road-maps;
- Coordinate with SimpleCitizen’s partner law firms to identify items that need to be addressed throughout the application review process.
Requirements:
- Bachelor’s Degree or equivalent work experience with strong performance;
- Ability to multitask & prioritize activities;
- Empathy for immigrants & the challenges they face throughout the immigration process;
- Comfortability, drive, & a go-getting mentality in a fast-paced, startup environment;
- Strong sense of accountability, attention to detail, & work ethic;
- Passion for building customer relationships and solving customer needs.