Customer Success Strategist Job Description

Customer Success Strategist Job Description Template

Our company is looking for a Customer Success Strategist to join our team.

Responsibilities:

  • Assist in application preparation, assembly, & mailing customers’ immigration applications;
  • Support customers in their review to make sure their application is accurate & complete;
  • As mentioned above, streamline processes & procedures to eliminate inefficiency & improve effectiveness with our customer success outreach;
  • Guide customers through their immigration process via live chat, phone, text, & email;
  • Gain & maintain a solid knowledge of the SimpleCitizen’s software while acting as a resource for product road-maps;
  • Coordinate with SimpleCitizen’s partner law firms to identify items that need to be addressed throughout the application review process.

Requirements:

  • Bachelor’s Degree or equivalent work experience with strong performance;
  • Ability to multitask & prioritize activities;
  • Empathy for immigrants & the challenges they face throughout the immigration process;
  • Comfortability, drive, & a go-getting mentality in a fast-paced, startup environment;
  • Strong sense of accountability, attention to detail, & work ethic;
  • Passion for building customer relationships and solving customer needs.