Customer Success Team Lead

Customer Success Team Lead Job Description Template

Our company is looking for a Customer Success Team Lead to join our team.

Responsibilities:

  • Manage a bob of business: renewals and upsells;
  • Establish and maintain relationship executive, strategic account planning, internal advocacy;
  • Become the customer advocate in Hibob, representing the customer to dev and product;
  • Collaborate with our Product, Dev, Marketing and Sales team;
  • Become a trusted advisor and ambassador of change in our customers’ workplace;
  • Protect existing revenue streams, identify and neutralize competitive threats;
  • Meet net retention and CSAT/ NPS KPIs through data driven analysis, planning, and execution;
  • Assess client health and develop strategies to mitigate churn.

Requirements:

  • Relevant Bachelor’s degree; preference for computer science or related degrees;
  • A deep understanding of value drivers in recurring revenue business models with SMB and enterprise level accounts;
  • 5+ years of experience in customer-facing organizations;
  • 2+ years leading a CS team;
  • Strong empathy for customers AND passion for revenue and growth;
  • Combination of post-sale and sales experience – ideal;
  • Business mindset with proven excellent business results;
  • Experience with enterprise accounts;
  • Background in HRM implementation or similar – advantage;
  • Analytical and process-oriented mindset;
  • Excellent communication and presentation skills.