Customer Support Representative

Customer Support Representative Job Description Template

Our company is looking for a Customer Support Representative to join our team.

Responsibilities:

  • presenting the solution to the customer; and;
  • Troubleshooting customer issues and developing subject matter expertise in solar design;
  • Flexible with schedule and hours within the company;
  • Maintain a professional, yet friendly, atmosphere for customers;
  • Maintain ability to handle job stress and effective interaction with others in the workplace;
  • Effectively obtain new customers to raise customer service index (CSI) to achieve or exceed dealership standards;
  • Advises travelers of the program special features, toll rate calculations, and account maintenance efficiencies;
  • Activates transponders, creates new accounts, updates and adds funds to SunPass prepaid accounts using appropriate account access tools;
  • Processing and tracking customer returns;
  • Communicate with customers both over email, chat, and the phone;
  • Send confirmation/approval communications;
  • Request assistance by internal departments to address applicable program issues impacting clients, merchants and customers;
  • Work with multiple shipping area (on site & remotely);
  • Provide timely technical support to Bitly customers through both written and verbal communications;
  • Respond promptly to customer inquiries.

Requirements:

  • 1-2 years work experience in biotech industry;
  • Able to multi-task, prioritize, and manage time effectively;
  • Maintain valid driver’s license and MVR within company policy requirements;
  • Required to operate equipment and move vehicles in a safe manner at all times;
  • Detail oriented;
  • Desirable: 1+years of sales experience;
  • Performs other duties as required;
  • Required vision include the ability to adjust focus;
  • Ability to work support hours and occasional holidays to support the business;
  • High comfort level and experience with consumer software applications;
  • Learn, support change management and assimilate new information quickly;
  • Minimum of 2 years customer service experience handling complex issues in a high-volume environment;
  • Skills in interpersonal communications, negotiation, and conflict resolution;
  • Proven track record of great customer service experience (bonus points for SaaS/tech startup customer support experience);
  • Ability to identify customer needs and successfully implement solutions.