Customer Support Team Lead Job Description Template
Our company is looking for a Customer Support Team Lead to join our team.
Responsibilities:
- Share performance insights weekly with your Program Manager;
- Direct your team on when to answer calls and when to take on other tasks like responding to customer emails and answering social media posts;
- HOURS: 9am-6m (Mountain Time);
- Identify associates who need additional support and groom associates who are ready for more responsibility;
- JOB TYPE: Full-time with benefits;
- LOCATION: Our beautiful office in downtown Boise;
- Supervise a team of high-functioning associates who make calls and respond to emails and social media posts;
- Set the tone for the rest of your team, contributing to a professional, friendly, fun and positive office culture;
- QA your associates calls and provide weekly coaching;
- Oversee the training of new team members;
- Get your hands dirty by spending some of your own time taking calls and demonstrating your excellent Customer Service skills.
Requirements:
- HOURS: 9am-6m (Mountain Time);
- 1-2 years Previous Leadership Experience;
- Proficient Microsoft Office skills;
- Exceptional written and verbal communication skills;
- Mind-blowing customer service sensibilities;
- Willingness to learn, improve, and become a more valuable member of the team;
- Great at problem-solving;
- Must be at least 18 years of age;
- LOCATION: Our beautiful office in downtown Boise;
- 2+ years working as a leader in a call center environment or another highly structured customer service leadership role;
- JOB TYPE: Full-time with benefits;
- Reasoning ability and mathematical concept skills;
- Experience in customer service and data management;
- Experience doing phone support and training or coaching others on providing phone support;
- Curious and hungry.