Customer Support Job Description Template
Our company is looking for a Customer Support to join our team.
Responsibilities:
- Provision of an excellent support experience to Voxpro customers via email and occasionally via phone and chat;
- Establish effective working relationships with team members;
- Advocate on the client’s behalf to continually provide an amazing experience;
- Advocate for users and pass ideas and best practices on to the rest of the team;
- Act as a key resource for internal teams on system functionality;
- Acquire, maintain and demonstrate a comprehensive knowledge of the BoomTown platform;
- Always be on the lookout for ways to improve the way we do things;
- Research, route and respond to client inquiries using an online support ticketing system;
- Update the internal knowledge base when you discover something new;
- Adhoc duties as assigned;
- Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible.
Requirements:
- Ability to work with systems you may not have come across before;
- Comfortable working with a computer;
- Enjoy working in a fast paced environment;
- Desire to work in a high growth and results-oriented team environment;
- 1-3 years of experience in Customer Success;
- Previous support experience;
- Experience with digital or web analytics / big data analysis / predictive models or forecasting;
- Strong strategic thinking ability;
- Enterprise and SaaS experience;
- Organized and detail oriented;
- Ability to inspire teams and drive performance;
- Stellar collaboration and problem solving skills;
- Genuine care and respect for the customer’s mission;
- Exceptionally strong communication skills, including experience effectively communicating with executive leadership;
- Strong time management skills and motivation to exceed expectations.