Debt Collector Job Description Template
Our company is looking for a Debt Collector to join our team.
Responsibilities:
- May advise management regarding collection strategy effectiveness for various portfolios;
- Performs other duties as assigned;
- Overcome stalls and objections & suggest money sources for debt payment;
- May help resolve higher level disputes;
- Take escalated calls from level I and II collectors;
- Pay is based on experience;
- Potential to earn up to 65K plus;
- Business Casual Dress Attire;
- Must interact with all clients, customers, and professional co-workers and supervisors in a professional manner;
- provide financial assistants to customers going through difficult financial issues;
- Must adhere to Bank Secrecy Act;
- contact delinquent members to qualify for next steps;
- Must attend work regularly, which includes early leave;
- recommend appropriate courses of actions whether that be repossession, litigation, modifications or even extension of payments;
- Be able to prepare various reports and present reports staff.
Requirements:
- MUST have ability to get to work on time and follow schedule accordingly;
- Previous experience in customer service, sales, collections, or a related role is preferred;
- Must be computer literate;
- Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages is preferred;
- Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette is preferred;
- Employee has contact with individuals within their department and extensive external contact with consumers;
- Any Degree;
- Follow all required laws and regulations;
- Maintain acceptable call quality;
- Communicate effectively, promptly and professionally with consumers;
- Making daily collection calls to delinquent accounts;
- Notating accounts properly.