Debt Collector

Debt Collector Job Description Template

Our company is looking for a Debt Collector to join our team.

Responsibilities:

  • May advise management regarding collection strategy effectiveness for various portfolios;
  • Performs other duties as assigned;
  • Overcome stalls and objections & suggest money sources for debt payment;
  • May help resolve higher level disputes;
  • Take escalated calls from level I and II collectors;
  • Pay is based on experience;
  • Potential to earn up to 65K plus;
  • Business Casual Dress Attire;
  • Must interact with all clients, customers, and professional co-workers and supervisors in a professional manner;
  • provide financial assistants to customers going through difficult financial issues;
  • Must adhere to Bank Secrecy Act;
  • contact delinquent members to qualify for next steps;
  • Must attend work regularly, which includes early leave;
  • recommend appropriate courses of actions whether that be repossession, litigation, modifications or even extension of payments;
  • Be able to prepare various reports and present reports staff.

Requirements:

  • MUST have ability to get to work on time and follow schedule accordingly;
  • Previous experience in customer service, sales, collections, or a related role is preferred;
  • Must be computer literate;
  • Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages is preferred;
  • Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette is preferred;
  • Employee has contact with individuals within their department and extensive external contact with consumers;
  • Any Degree;
  • Follow all required laws and regulations;
  • Maintain acceptable call quality;
  • Communicate effectively, promptly and professionally with consumers;
  • Making daily collection calls to delinquent accounts;
  • Notating accounts properly.