Dental Receptionist

Dental Receptionist Job Description Template

Our company is looking for a Dental Receptionist to join our team.


  • Scheduling, rescheduling, or canceling appointments as needed;
  • Performing general office duties, such as answering telephones, photocopying, filing and faxing;
  • Greeting and welcoming patients to the practice;
  • Preparing patients’ charts and daily schedules for the dental staff;
  • Assisting patients to fill out information forms;
  • Communicating with medical insurance providers to determine if patients are required to make co-payments;
  • Updating patient records and documenting recent treatments and procedures;
  • Verifying methods of payment and collecting payments as needed;
  • Scheduling follow-up appointments and providing telephonic reminders.


  • Patient scheduling/recalls, and other typical dental office front desk duties;
  • Financial co-ordination;
  • Checking online insurance eligibility/benefits;
  • At least 1 year experience at a dental office in the following areas is required;
  • Cross-training for back will be a plus;
  • Treatment planning/presentation;
  • Experience answering telephone;
  • 1-2 years’ experience working in a dental office;
  • Customer service experience;
  • Must have knowledge in Dentrix or other program;
  • Must have knowledge of insurance plans.