Digital Experience Manager Job Description Template
Our company is looking for a Digital Experience Manager to join our team.
Responsibilities:
- Manages performance standards, expectations and goals to ensure objectives align with the credit union’s strategic plan and digital strategies;
- Assists in development of Digital’s utilization strategy and key performance indicators (KPIs);
- Ensures Digital systems’ up time and functions are maintained at an acceptable level, per SLAs with all stakeholders and third parties;
- Plans and managers the execution of UX & functional changes by developing product/feature launch strategy with all stakeholders;
- Ensures alignment between all member-facing digital experiences;
- Collaborates and assists in the development of marketing, advertising and educational efforts related to the Digital Channel;
- Manages all technical and software development efforts to transform member experiences;
- Evangelizes new and innovative technologies, solutions and best practices;
- Ensures user experience for Digital Channel is consistent with the First Entertainment brand and is intuitive and member-friendly;
- Supports digital’s vision and strategies and leads efforts to enhance digital experiences in various relevant channels;
- Monitors and manages channel metrics and all feedback to align digital efforts with goals of the organization;
- Ensures UX, functionality and overall experience are optimized to meet member demands;
- Maintains an understanding of emerging industry experience and technology trends, leveraging knowledge to guide the execution of Digital strategies;
- Provides day-to-day oversight and management of the Digital Team and the department’s related operations;
- Monitors and analyzes member trends and recommends plans to effectively meet the changing member needs within Channel.
Requirements:
- Bachelor’s degree;
- Significant experience in leading cross-functional teams and delivery partner efforts to achieve program objectives;
- Strong analytical and quantitative skills — you use data and metrics to back up assumptions, test hypotheses, and evaluate results;
- Ability to balance the ideal operational state with doing what it takes to deliver on goals;
- Prior experience with web analytics, SEO and A|B testing;
- Demonstrates technical acumen, with broad knowledge of technical trends and new solutions;
- Proven experience in building and managing stakeholder and team member relationships at all levels;
- Bachelor’s Degree (MBA strongly preferred);
- Good verbal and written communication skills;
- 5+ years web product management or web product marketing experience;
- Strong management skills with a professional attitude;
- Education: Bachelor’s Degree in Business, Digital Technology or a technical discipline;
- Ability to work with structured development methodologies with an emphasis on an iterative approach;
- Possess thorough knowledge of online, mobile and all other Digital Banking services, iOS, Android and other mobile & online software applications;
- Strong project management skills with demonstrated ability to multi-task and prioritize with minimal direction.