Dispatch Assistant Job Description Template
Our company is looking for a Dispatch Assistant to join our team.
Responsibilities:
- Demonstrate basic data entry skills needed to use the computer system to maintain logs and records of calls;
- Follow through to watch progress and assure timely assistance by monitoring the route and status of field units;
- Multitask and prioritize calls according to their urgency;
- Stay knowledgeable at all times, providing field units with vital information about orders, traffic, obstacles, and requirements;
- Use necessary equipment, including radio, phone, and computer, to dispatch personnel, vehicles, or field units to appropriate locations.
Requirements:
- Rapid and accurate typing with experience in data entry;
- Solid working knowledge of ports and steamship lines;
- Outstanding organizational skills and multitasking abilities;
- Able to work under pressure;
- High school diploma or equivalent;
- Intentional, active listener with exceptional communication skills;
- Strong character, sound judgment, a level head, and critical thinking skills.