Dispatcher Customer Service Job Description Template
Our company is looking for a Dispatcher Customer Service to join our team.
Responsibilities:
- Track multiple technicians throughout Ohio and their location through the day to determine most efficient route for job assignment completion;
- Manage inbound phone calls from technicians with updates on assigned jobs;
- Continuously assign jobs to technicians using internal software;
- Analyze, evaluate and report traffic performance data;
- Provide technical support to call center personnel if needed;
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information;
- Other clerical work as necessary, such as invoicing and posting accounts receivables payments;
- Route trucks and prioritize deliveries;
- Order entry;
- Answer incoming sales calls;
- Relay work orders, messages, or information to or from field crew members, supervisors;
- Collect, review, and file driver paperwork;
- Ongoing training about our products and services;
- Provide in-person customer service.
Requirements:
- Must be able to adapt easily in a fast-paced work environment;
- Be the eyes and ears of the driver force and their biggest advocate;
- Work closely with Customer Support to resolve customer issues;
- Be courteous and polite in all communication;
- Be service oriented & a team player;
- Be able to prioritize tasks among competing requestsEscalate issues to management;
- Must possess excellent verbal and written communication skills.