Entry Level Customer Service

Entry Level Customer Service Job Description Template

Our company is looking for a Entry Level Customer Service to join our team.

Responsibilities:

  • Responding to telephone inquiries and complaints using standard scripts and procedures;
  • Implementing coaching and feedback in order to achieve individual and team performance goals;
  • Verify information from insurance representatives;
  • Gathering information, researches/resolves inquiries and logs customer calls;
  • Take an average of 100 calls per day from insurance companies;
  • Manage large amounts of inbound calls in a timely manner;
  • Complete data entry for vehicle damages;
  • Navigate multiple screens and programs while on the phone with insurance companies.

Requirements:

  • Team player;
  • Personable;
  • Reliable;
  • Confident;
  • Good Listening Skills;
  • Must have a high school diploma or GED;
  • Must be proficient using Email and Microsoft Word;
  • Must be able to type 15 words per minute.