Field Service Analyst Job Description Template
Our company is looking for a Field Service Analyst to join our team.
Responsibilities:
- Field Service Representative will have extensive software, hardware, and network troubleshooting experience;
- Demonstrate and utilize an extensive knowledge of networking principles and system configuration tasks;
- Create virtual machines as required to support upgrades, patches, modifications, or mission requirements;
- Configuring and troubleshooting VOIP trunks and devices;
- Assist customer unites with troubleshooting and configuration assistance beyond the capability of the RHN operators;
- Troubleshoot problems and take corrective action on a timely and effective basis;
- Configuring and troubleshooting Firewall Rule Sets and IPS implementations;
- Install, configure, and maintain the vCenter server instance and it’s applicable database server/services;
- Provide On-The-Job training to RHN operators on operational changes as a result of problem resolution, IAVA updates or software upgrades;
- Configuring and troubleshooting GRE and DMVPN tunnels;
- Read and interpret technical drawings;
- Configuring and troubleshooting OSPFv2, OSPFv3 and BGP routing protocols;
- Perform configuration and troubleshooting of satellite systems to include TDMA, FDMA, and NCW Modems;
- Understand and demonstrate signal flow of both satellite and baseband systems;
- Install configure, and maintain all ESX/ESXi hosts within the environment.
Requirements:
- Required SEC+, and Computing Environment (CE) certification to meet IA Level II. Primary operating environment, MS Windows MCSA;
- 06 years w/High School Diploma in lieu of degree;
- 03 years w/Bachelor’s Degree Minimum years’ experience;
- Tuition reimbursement;
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Immediate eligibility for health and welfare benefits;
- Location: Temple, TX;
- PTO accrual beginning Day 1.