Fraud Specialist Job Description Template
Our company is looking for a Fraud Specialist to join our team.
Responsibilities:
- Conducts research and may recommend solutions for review and assessment;
- Performs initial review of complainant submission and works in partnership with team members to fulfill the end-to-end process;
- Follows written risk and compliance policies and procedures for business activities;
- Review flagged transactions for indicators of fraud;
- Working with discretion and maintaining the confidentiality of FiveBy and its clients;
- Communicating effectively with internal and external partners via email and phone;
- Keeps abreast of system changes, new technologies, rules and regulations as required by SEFCU vendors and the EFT industry;
- Prepare monthly fraud loss write-offs for management;
- Report any instances of non-compliance to appropriate management;
- Research outstanding items and follow up with appropriate individuals to clear items within a reasonable time;
- Maintain a lead role in working with Branch personnel, MSC and Web Center to service member fraud situations;
- Perform project related work which includes performing research, written communications, business case development and other activities as assigned;
- Other duties as needed;
- Demonstrates awareness of Credit Union operations including policies, procedures, services, and data processing system.
Requirements:
- 2+ years of data entry experience using multiple systems;
- Complaint resolution experience;
- Customer service experience;
- Prior experience in a high-volume support or transactional role in the fraud space;
- Process driven and task oriented;
- Computer literate and able to learn new programs as needed;
- Demonstrated ability to identify details/patterns amid large quantities of data;
- Able to communicate professionally across channels;
- Knowledge of, or experience with, SQL or other relational databases;
- Two years’ equivalent combination or related experience or education;
- Excellent organizational skills. to maintain fraud and dispute case files;
- Ability to maintain composure during difficult member interactions;
- Experience and demonstrated proficiency with Microsoft Office tools (Word, Excel, and Access);
- Excellent communication, listening and consulting skills needed for member interaction regarding their fraud and dispute cases;
- Prior experience working across time zones.