Fraud Specialist Job Description

Fraud Specialist Job Description Template

Our company is looking for a Fraud Specialist to join our team.

Responsibilities:

  • Conducts research and may recommend solutions for review and assessment;
  • Performs initial review of complainant submission and works in partnership with team members to fulfill the end-to-end process;
  • Follows written risk and compliance policies and procedures for business activities;
  • Review flagged transactions for indicators of fraud;
  • Working with discretion and maintaining the confidentiality of FiveBy and its clients;
  • Communicating effectively with internal and external partners via email and phone;
  • Keeps abreast of system changes, new technologies, rules and regulations as required by SEFCU vendors and the EFT industry;
  • Prepare monthly fraud loss write-offs for management;
  • Report any instances of non-compliance to appropriate management;
  • Research outstanding items and follow up with appropriate individuals to clear items within a reasonable time;
  • Maintain a lead role in working with Branch personnel, MSC and Web Center to service member fraud situations;
  • Perform project related work which includes performing research, written communications, business case development and other activities as assigned;
  • Other duties as needed;
  • Demonstrates awareness of Credit Union operations including policies, procedures, services, and data processing system.

Requirements:

  • 2+ years of data entry experience using multiple systems;
  • Complaint resolution experience;
  • Customer service experience;
  • Prior experience in a high-volume support or transactional role in the fraud space;
  • Process driven and task oriented;
  • Computer literate and able to learn new programs as needed;
  • Demonstrated ability to identify details/patterns amid large quantities of data;
  • Able to communicate professionally across channels;
  • Knowledge of, or experience with, SQL or other relational databases;
  • Two years’ equivalent combination or related experience or education;
  • Excellent organizational skills. to maintain fraud and dispute case files;
  • Ability to maintain composure during difficult member interactions;
  • Experience and demonstrated proficiency with Microsoft Office tools (Word, Excel, and Access);
  • Excellent communication, listening and consulting skills needed for member interaction regarding their fraud and dispute cases;
  • Prior experience working across time zones.