Front Desk Concierge Job Description Template
Our company is looking for a Front Desk Concierge to join our team.
Responsibilities:
- Provide basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service;
- Oversees our bicycle sharing program;
- Stores and retrieves guest luggage and packages;
- Manages guest parking space assignment and issues guest parking passes;
- Duties of submitting Work Orders for residents via telephone or in person;
- Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner;
- Assist with restaurant menus, reviews, recommendations, and reservations;
- Answer the phone located at the front desk;
- Help in the evacuation of a building during an emergency;
- Arrange for car/limo services when requested;
- Greet and, when applicable, open the door(s) for residents, tenants, and guests;
- Call emergency personnel such as Police and Fire Departments in case of an emergency;
- Challenge suspicious individuals and inform the authorities of suspicious incidents;
- Report any building malfunctions to management (i.e. light bulb out, broken floor tile, leaks, etc.);
- Announce all visitors to the clients and tenants. Keep all visitors at the front desk until permission is received from the unit resident/tenant.
Requirements:
- Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows;
- High school degree or equivalent;
- Excellent oral and written communication skills;
- Excellent customer service orientation and excellent interpersonal skills.