The Front Desk Coordinator answers and correctly routes calls. Greets visitors and maintains visitor logs. Being a Front Desk Coordinator may perform some administrative activities such as booking meeting rooms, arranging transportation, receiving and sending mail and packages. Responds to internal and external inquiries and distributes accurate information. In addition, Front Desk Coordinator may help to complete security procedures such as issuing badges or visitor passes. Requires a high school diploma. Typically reports to a supervisor or manager. Being a Front Desk Coordinator works under moderate supervision. Gains or has attained full proficiency in a specific area of discipline. Working as a Front Desk Coordinator typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification.
Front Desk Coordinator Job Description Template
Our company is looking for a Front Desk Coordinator to join our team.
Responsibilities:
- Answer and direct incoming calls;
- Verify insurance;
- Collect and post payments;
- Functions as the primary trainer for Receptionists;
- Demonstrates Leadership skills and is regarded by physicians and colleagues as the team lead;
- Other duties as assigned;
- Provides in-services to administrative and clinical staff on relevant topics;
- Works with manager to develop and incorporate practice goals into the office;
- Coordinates patient documentation for billing with business office;
- Ensures referrals and outside records have been obtained prior to service;
- Check members in and out efficiently;
- Knowledgeable of Clubs amenities and surroundings;
- Phone Skills;
- Check In and Check Out;
- Answering and screening calls, transferring callers as appropriate.
Requirements:
- Keep a positive, upbeat attitude in busy environment;
- Follow up in a timely manner on open items;
- Able to effectively prioritize work on a daily basis;
- Good organizational skills;
- Communicate and work well in a team environment;
- Positive mindset and polished image;
- Minimum of 3 years in a customer service role;
- Microsoft office expert;
- Strong attention to detail;
- Passion for design;
- Previous hospital experience preferred;
- Two or more years of office receptionist/call directory experience is required;
- Computer knowledge, specifically Microsoft Word and Microsoft Excel;
- Education: High school diploma or equivalent required;
- Minimum 1-3 years of related hands-on Facilities experience required.