Front Desk Team Member Job Description Template
Our company is looking for a Front Desk Team Member to join our team.
Responsibilities:
- Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients;
- Presents patients with customer service survey during check out and escalates if needed for immediate service recovery;
- Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving;
- Clearly communicates information about ChenMed clinical personnel to patients and other individuals;
- Register all guests into the gym using proper registration procedures;
- Responds immediately to member requests, inquiries and concerns;
- Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner;
- Processes retail and concession sales;
- Personally, checks each member into the gym using the proper check-in procedures;
- Maintain neat appearance and wear proper uniform attire with nametag while on duty;
- Notifies management of gym incidents that requires incident reports;
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed;
- Cleans and maintains the front desk area according to Company standards;
- Attends all staff meetings as directed;
- Provides security and control to the front door and retail area of the facility.
Requirements:
- Must be able to work a flexible schedule including weekends and holidays;
- Excellent customer service skills are required;
- Understanding of basic accounting principles is required;
- High school diploma or equivalent required;
- Ability to multi-task;
- Ability to communicate effectively verbally, non-verbally and in writing is required;
- Comply with all Gold’s Gym policies and procedures;
- Ability to communicate effectively with both staff and members;
- Understanding of basic cash processing procedures is required;
- Functional computer skills are required;
- Must be able to lift 25lbs repeatedly and stand for extended periods of time;
- Uphold Gold’s Gym Vision, Mission, Values and code of conduct.