Full Time Customer Service Representative Job Description Template
Our company is looking for a Full Time Customer Service Representative to join our team.
Responsibilities:
- Learning basic customer service techniques and client services to help with problem shooting;
- Comfort working with iPads and tablet based software;
- Must be pleasant, professional, detailed communication skills and Outlook skills;
- Plan, coordinate, and run five 15‐person outreach shifts per week;
- Follow directions and work as a team;
- Maintains training abilities for clients and consumers;
- Responsible for accuracy of all entries for client services and sales;
- Meet and greet customers in a friendly and timely manner;
- Process returns, check-ins and exit kiosk transactions;
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone;
- Provide directions and general assistance;
- May sell optional protection products, upgrades, fuel options and other additional equipment;
- Understand and communicate rental terms and conditions, vehicle features and other services;
- Putting the customer first and remaining polite and professional at all times;
- Delivering superior service identifying and resolving customers’ issues using problem-solving skills.
Requirements:
- Professional Business Attire and Training Ability;
- Ability to prioritize tasks effectively and execute quickly;
- Apart from religious observation, must be available to work Saturday, Sunday, Monday, Tuesday and Wednesday from 5am-1:30pm;
- Experience working in a Customer Service related field or call center environment, a plus;
- The noise level in the work environment is usually moderate;
- Ability to deal with problems involving a few concrete variables in standardized situations;
- While performing the duties of this Job, the employee is regularly required to sit use hands to finger, handle, or feel and talk or hear;
- Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process;
- The employee must frequently lift and/or move up to 10 pounds and;
- Phone and In Person Customer Relation Service;
- Be 18 years old or older;
- Flexibility to adapt to changes in a growing organization;
- Language Skills: Ability to read and comprehend simple instructions, short correspondence and memos;
- Working knowledge of Windows-based software;
- The employee is occasionally required to stand, walk, and reach with hands and arms.