Full Time Customer Service Representative Job Description

Full Time Customer Service Representative Job Description Template

Our company is looking for a Full Time Customer Service Representative to join our team.

Responsibilities:

  • Learning basic customer service techniques and client services to help with problem shooting;
  • Comfort working with iPads and tablet based software;
  • Must be pleasant, professional, detailed communication skills and Outlook skills;
  • Plan, coordinate, and run five 15‐person outreach shifts per week;
  • Follow directions and work as a team;
  • Maintains training abilities for clients and consumers;
  • Responsible for accuracy of all entries for client services and sales;
  • Meet and greet customers in a friendly and timely manner;
  • Process returns, check-ins and exit kiosk transactions;
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone;
  • Provide directions and general assistance;
  • May sell optional protection products, upgrades, fuel options and other additional equipment;
  • Understand and communicate rental terms and conditions, vehicle features and other services;
  • Putting the customer first and remaining polite and professional at all times;
  • Delivering superior service identifying and resolving customers’ issues using problem-solving skills.

Requirements:

  • Professional Business Attire and Training Ability;
  • Ability to prioritize tasks effectively and execute quickly;
  • Apart from religious observation, must be available to work Saturday, Sunday, Monday, Tuesday and Wednesday from 5am-1:30pm;
  • Experience working in a Customer Service related field or call center environment, a plus;
  • The noise level in the work environment is usually moderate;
  • Ability to deal with problems involving a few concrete variables in standardized situations;
  • While performing the duties of this Job, the employee is regularly required to sit use hands to finger, handle, or feel and talk or hear;
  • Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process;
  • The employee must frequently lift and/or move up to 10 pounds and;
  • Phone and In Person Customer Relation Service;
  • Be 18 years old or older;
  • Flexibility to adapt to changes in a growing organization;
  • Language Skills: Ability to read and comprehend simple instructions, short correspondence and memos;
  • Working knowledge of Windows-based software;
  • The employee is occasionally required to stand, walk, and reach with hands and arms.