Guest Service Agent – Full Time Job Description Template
Our company is looking for a Guest Service Agent – Full Time to join our team.
Responsibilities:
- Accepts and records vouchers, credit, traveler’s checks, and other forms of payment. Converts foreign currency at current posted rates;
- Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions;
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy;
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction;
- Receive, input, retrieve and relay messages to guests;
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Requirements:
- Ability to read, listen and communicate effectively in English, both verbally and in writing;
- Ability to access and accurately input information using a moderately complex computer system;
- Considerable skill in the use of a calculator to perform moderately complex mathematical calculations without error;
- As a condition of employment, candidate must be able to satisfy all pre-employment screenings such as criminal background checks;
- Excellent written and verbal communication skills;
- Ability in multitasking and time-management;
- Neat and professional appearance, a genuine Spirit of Aloha and desire to work with the public;
- Ability to maintain a cash bank, prepare cash drops and balance all transactions with a high level of accuracy;
- Able to proficiently operate computer systems and experience with Microsoft Office products;
- Must be available to work overnight shift;
- Speaks, reads and writes in the English language; bilingual ability is also strongly preferred;
- Ability to deal effectively with internal and external customers; some of whom require high levels of patience, tact and diplomacy;
- Aptitude in resolving issues with a guest-focused orientation;
- Ability to work under minimal supervision with a high degree of integrity.