Guest Services

Guest Services Job Description Template

Our company is looking for a Guest Services to join our team.


  • Implementing plans to improve customer satisfaction;
  • Providing reports to senior manager on the activities;
  • Handling the arrival and departure of guests;
  • Sharing tips with the team to enhance customer service;
  • Acting as a communication hub between guests and team members;
  • Provide exceptional Guest service;
  • Resolving complaints effectively;
  • Assisting with guests queries/disputes;
  • Informing guests about updates of services.


  • Knowledge of the hospitality industry;
  • Knowledgeable of Federal/state/Tribal Employment laws and regulations;
  • Must have Cash Handling Experience;
  • Ability to work in a team-oriented, collaborative environment and independently;
  • High school diploma (or equivalent combination of education and experience combined);
  • Must be able to obtain liquor license;
  • Ability to learn quickly, self-leader with initiative, highly flexible and comfortable in a constantly changing environment;
  • Must be 21 years of age or older;
  • Must be able to stand and walk the casino floor for long periods of time;
  • Must follow company tip reporting policy;
  • Ability to establish and maintain effective working relationships with individuals at all levels of the organization;
  • Strong problem-solving skills and keen attention to detail;
  • Must maintain compliance with health/ABLE/internal Policy and procedures at all times;
  • Excellent customer service skills;
  • Great leadership skills.