Hotel Front Desk Agent Job Description Template
Our company is looking for a Hotel Front Desk Agent to join our team.
Responsibilities:
- Upsell additional facilities and services, when appropriate;
- Register guests collecting necessary information (like contact details and exact dates of their stay);
- Provide information about our hotel, available rooms, rates and amenities;
- Welcome guests upon their arrival and assign rooms;
- Perform all check-in and check-out tasks;
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs;
- Inform customers about payment methods and verify their credit card data;
- Respond to clients’ complaints in a timely and professional manner;
- Manage online and phone reservations;
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests;
- Maintain updated records of bookings and payments.
Requirements:
- Please have Solid References;
- High School Diploma or GED;
- Task-driven individual;
- Flexible Schedule;
- Positive Outlook and Dependable Nature.