The Hotel Night Auditor reconciles all hotel cashier transactions, ensures the accuracy of folio billing, posts revenue to appropriate accounts, and compiles various management reports. Oversees and coordinates front office operations during the hotel overnight shift. Being a Hotel Night Auditor may require an associate’s degree. Checks guests in and out, answers front desk telephone and resolves guest service and billing issues as needed. In addition, Hotel Night Auditor typically reports to a manager or head of a unit/department. Being a Hotel Night Auditor works under moderate supervision. Gains or has attained full proficiency in a specific area of discipline. Working as a Hotel Night Auditor typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification.
Hotel Night Auditor Job Description Template
Our company is looking for a Hotel Night Auditor to join our team.
Responsibilities:
- Respond to guest complaints, requests and emergencies;
- Verify that all EOD work has been performed by other departments;
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay;
- Process invoices, post checks to vendors and distribute employee checks;
- Answer phones and place reservations;
- Respond to guest inquiries, concerns and complaints as needed;
- Schedule guest wake-up calls and reservations for the following day;
- Making corrections, and adjustments, and handling any computer problems that might occur during your shift;
- Running audit reports/journals from the mainframe and the system for automated credit cards;
- Auditing statistical, financial, accounting, auditing, or payroll reports and tables;
- Controlling and securing cash, and cash equivalents for property according to cash handling policy and procedures;
- Preparing, maintaining, and distributing statistical, financial, accounting, auditing, or payroll reports and tables;
- Auditing, and reconciling all revenue postings;
- Preparing daily revenue report data;
- Organizing, securing, and maintaining all files and records in accordance with document retention and confidentiality policies and procedures.
Requirements:
- Excellent communication and math skills;
- Strong written and verbal communication skills;
- Able to learn computer functions and other on-the-job skills;
- Exceptional customer service skills;
- Solid customer service skills;
- Strong eye for details;
- 2+ years’ experience in customer service or hospitality;
- Ability to multitask;
- Good problem-solving skills;
- Ability to access and accurately input information using a moderately complex computer;
- Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc;
- 1 year experience in a similar size operation required; hotel experience, preferred;
- Basic mathematical skills, and ability to operate a 10-key by touch;
- High School Diploma or GED.