IT Specialist II Job Description Template
Our company is looking for a IT Specialist II to join our team.
Responsibilities:
- Exhibiting a friendly presence and helpful attitude;
- Execute a patch management program in adherence to the global standards;
- Responsible for communication to employees and coordinate user training, education and solving problem sessions;
- Following standard Help Desk operation procedures; accurately logging all Help Desk contacts using tracking software for job tickets;
- Being present and visible in the Help Desk area and be available to users requiring technical assistance;
- Responding to questions from callers and walk-ins; remotely assisting physicians and staff with technology problems in offices;
- Other duties as assigned;
- Exhibiting knowledge of fundamental operations of commonly used software, hardware, and other equipment;
- Providing user support and customer service to physicians and staff to resolve software and hardware issues;
- Live and champion the Aleris core values; Safety, Integrity, Customer Focus, Ownership, Excellence, and Teamwork;
- Installing hardware and completing repairs;
- Collaborate with business relationship managers, infrastructure and application IT employees to ensure key business stakeholders are supported;
- Provide On Location Team Support of US locations as needed. Up to 25% travel requirement to other NA facilities (primarily Lincolnshire, IL);
- Training staff and new hires on software applications;
- Assisting IT Director with special projects.
Requirements:
- Ability to provide technical support over the phone; good phone skills, and professional demeanor;
- Strong problem solving skills; ability to visualize a problem or situation and think and abstractly to solve it;
- Excellent interpersonal skills and ability to work well with others;
- Previous customer service experience;
- Demonstrated oral and written skills;
- Collaborate with business relationship managers, infrastructure and application IT employees to ensure key business stakeholders are supported;
- Live and champion the Aleris core values; Safety, Integrity, Customer Focus, Ownership, Excellence, and Teamwork;
- Provide On Location Team Support of US locations as needed. Up to 25% travel requirement to other NA facilities (primarily Lincolnshire, IL);
- Responsible for communication to employees and coordinate user training, education and solving problem sessions;
- Actively participate in maintaining a zero incident safety culture;
- Execute a patch management program in adherence to the global standards.