Lead Teller Full Time 40 Hour San Anselmo Job Description Template
Our company is looking for a Lead Teller Full Time 40 Hour San Anselmo to join our team.
Responsibilities:
- Working as a part of a team to help customers succeed financially;
- Engaging customers in conversations, listening to them, and proactively helping to meet their needs;
- Supporting teller team education and development;
- Serving as a leader in risk by following policies and procedures;
- Helping to resolve customer concerns;
- Accurately and efficiently processing and approving transactions.
Requirements:
- 1+ year of experience following policies and procedures;
- Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting;
- Good communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies;
- Good attention to detail and accuracy skills;
- Ability to meet or exceed performance objectives;
- 1+ year of experience assessing and meeting the needs of customers and/or helping with issue resolution;
- Experience interacting positively with unsatisfied customers;
- Coaching, training, and motivating skills;
- Effective organizational, multi tasking, and prioritizing skills;
- 1+ year of handling cash experience;
- Ability to influence, educate, and connect customers to technology;
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information;
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.